Return and Exchange Window
You may request a return or exchange within 30 days of receiving your order. Please contact us within that period with your order number and the reason for your request. Proof of purchase is required.
Eligible Items and Conditions
We accept requests for furniture that arrives damaged or defective, is missing parts, or differs from the item ordered. For example, please let us know if a dining chair arrives with a cracked frame, a table has damaged parts, or a nightstand is not the item you ordered. Photographs of the item, packaging and damage help us assess the issue.
For a change of mind, the item must be unused and in its original condition, with all parts, hardware and instructions, and packed in its original packaging or comparable protective packaging. Items that have been used, altered, damaged after delivery or returned without their essential parts are not eligible for a change-of-mind return. These conditions do not prevent you from contacting us about an item that arrived damaged, defective or incorrect, or limit rights required by law.
How to Return an Item
- Within 30 days of delivery, email info@rodriguezfurniture.com or call +18052636434 with your order number, item name and reason for the return. Include photos if the item is damaged, defective or incorrect.
- We will review your request and provide return instructions, including any shipping or pickup arrangements and applicable return costs. Please contact us before sending furniture back so we can arrange suitable packaging and transportation.
- Pack the item securely with its parts and proof of purchase. Send the approved return to Rodriguez Furniture, 2400 Saviers Rd #102, Oxnard, CA 93033, using the return instructions provided. Keep your shipping receipt and tracking number.
- After the item arrives, we will inspect it and notify you of the outcome.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number, the reason for the exchange and the item you would like instead. For damage, defects or an incorrect item, include photos where possible.
- We will confirm eligibility and replacement availability and provide instructions for returning the original item to Rodriguez Furniture, 2400 Saviers Rd #102, Oxnard, CA 93033.
- Securely pack the original item and all included parts and return it as instructed. Once we receive and inspect it, we will arrange the replacement. We will contact you before completing an exchange if there is a price difference.
- If a replacement is unavailable, we will discuss an alternative or issue an eligible refund to your original payment method.
Return and Exchange Shipping Costs
If an item arrives damaged or defective, is missing parts, or is incorrect, Rodriguez Furniture will cover the reasonable return shipping cost and the cost of sending an approved replacement. Contact us first so we can provide a prepaid label or arrange an appropriate pickup for larger furniture.
For a change-of-mind return or exchange, the customer is responsible for the return shipping or pickup cost. We will explain the applicable cost or arrangements before you send the item. We do not charge a restocking fee. If you exchange an eligible item, shipping the replacement within the United States is free; any difference in item price will be explained before the exchange is completed.
Refunds
After we receive and inspect an eligible return, we will notify you and process an approved refund within 5 business days. The refund will be issued to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the credit; the actual time varies by provider. For a change-of-mind return, any return shipping or pickup cost paid by the customer is not refunded.
Order Cancellation
If you wish to cancel before your order ships, contact us immediately at info@rodriguezfurniture.com or +18052636434. If the order has not shipped, we will cancel it without an additional handling fee and issue a full refund to the original payment method. Once an order has shipped, it can no longer be canceled; please follow the return and refund process above.
Contact Us
Store Name: Rodriguez Furniture
Address: 2400 Saviers Rd #102, Oxnard, CA 93033
Phone: +18052636434
Email: info@rodriguezfurniture.com
Opening Hours:
Monday to Friday: 11 AM–7 PM
Saturday to Sunday: 11 AM–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.